Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at allprettyllc@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at allprettyllc@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

At All Pretty, your satisfaction is important to us.

Due to hygiene and safety reasons, we do not accept returns, refunds, or exchanges on the following items:

  • Lip Gloss
  • Lip Oil
  • Press-On Nails
  • Lash Kits
  • Individual Lashes
  • Lash Glue
  • Lash Remover
  • Any other lash or beauty products

Once an order has been shipped, all sales are final.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at allprettyllc@gmail.com with your order number and clear photos of the issue. We will gladly review your claim and provide a replacement or other appropriate resolution if the issue is determined to be our error.


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at allprettyllc@gmail.com.